Pre-Information Form
Version TR-1.0 · effective October 14, 2026
The reference text of this document is the Turkish text. This English translation is provided for convenience; if it differs from the Turkish text, the Turkish text is the reference. This does not limit any right you have under mandatory consumer protection law. Read the Turkish reference text
This form contains the information that must be given under Article 5 of the Distance Contracts Regulation before you place an order on ransawhite.com. Confirming your order means that you take on an obligation to pay (Regulation Art. 8/1).
Main characteristics of the products
The name, size and quantity of the products in your order are shown at the payment step before you confirm the order and are recorded with the order. The information on the product page and the product label applies.
Seller and contact details
RANSA WHITE DEMİR TİCARET İTHALAT İHRACAT LİMİTED ŞİRKETİ. MERSIS No: 0734235220700001. Tax ID No: 7342352207. Address: Rüstem Paşa Mah. Dere Sk. No: 6 İç Kapı No: 4 Merkez / Yalova / Türkiye. Telephone: +90 506 892 78 79. E-mail: info@ransawhite.com. KEP address: ransawhite@hs01.kep.tr. You may use the same details for complaints.
Total price and additional costs
The product amounts, the discount applied, the shipping charge and the total price including taxes are shown at the payment step before you confirm the order and are recorded with the order. Prices include VAT (KDV).
Shipping: free for orders whose cart value is more than 950 TL; 250 TL for orders whose cart value is 950 TL or less. The cart value is the total of the product prices including VAT, after any discounts. No additional cost not shown here is charged to you (Regulation Art. 5/3).
If a fee specific to cash on delivery applies, it is shown separately before you confirm your order and is not collected without your explicit consent (Regulation Art. 19/1).
No charge is made for the means of distance communication (the website) used to place the order. No deposit or financial guarantee is required.
Payment, delivery and delivery time
The payment method is the one you choose at the payment step, recorded with the order. The methods accepted, once activated, are card payment processed by iyzico and cash on delivery through Yurtiçi Kargo (cash only; card payment at the door is not accepted). Bank transfer (havale/EFT) is not accepted.
Delivery is made only to addresses in Türkiye, by Yurtiçi Kargo, to the address you give at the payment step. The order is handed to the carrier within 1 business day of its confirmation; the estimated delivery time is 1–3 business days from that handover and is not a firm commitment. In any event delivery does not exceed thirty days from our receiving the order (Regulation Art. 16/1).
Complaints sent to info@ransawhite.com or +90 506 892 78 79 are recorded, examined and answered in writing.
Right of withdrawal
You may withdraw within fourteen days of receiving the product, without giving reasons and without any penalty, and also before the product is delivered (Regulation Art. 9).
You can send your notice from your account (as a guest, with your order number and verified e-mail address), by e-mail to info@ransawhite.com or in writing to RANSA WHITE DEMİR TİCARET İTHALAT İHRACAT LİMİTED ŞİRKETİ, Rüstem Paşa Mahallesi, Dere Sokak, No: 6, İç Kapı No: 4, Merkez / Yalova / Türkiye, using the model withdrawal form in the Delivery and Returns Policy or a clear statement (Regulation Art. 11).
You must send the product back to the address above within fourteen days of your notice (Regulation Art. 13/1). The carrier we designate for returns is Yurtiçi Kargo; if you use it, no return cost is charged to you (Regulation Art. 12/5). Payments, including delivery costs, are refunded within fourteen days of the product being handed to that carrier (Regulation Art. 12/1). If you withdraw from only part of the order, no shipping charge is asked of you afterwards, even if the products you keep fall below 950 TL.
When the right of withdrawal does not apply
The right of withdrawal does not apply to perfume, shampoo, cosmetics and personal-care products whose cellophane wrapping, hygiene tape, seal or protective packaging was opened after delivery and whose return is therefore unsuitable for health and hygiene reasons (Regulation Art. 15/1-ç). The product page states whether a product has such a protective element. Opening the shipping carton is not opening the protective element. This exception does not affect your statutory rights for defective or nonconforming products.
Disputes
Within the monetary limits announced each year by the Ministry of Trade you may apply to the consumer arbitration board; above those limits, to the consumer court, after the mandatory application to a mediator under Article 73/A of Law No. 6502 (Regulation Art. 5/1-k).
Version
This form is version TR-1.0; its publication date is shown at the top of the page. The version you approve is recorded with the order.