Delivery and Returns

1. Seller

RANSA WHITE DEMİR TİCARET İTHALAT İHRACAT LİMİTED ŞİRKETİ. Address: Rüstem Paşa Mah. Dere Sk. No: 6 İç Kapı No: 4 Merkez / Yalova / Türkiye. MERSIS No: 0734235220700001. Trade Registry No: 10962. Tax office and number: Yalova, 7342352207. E-mail: info@ransawhite.com. Telephone: +90 506 892 78 79. Registered e-mail (KEP) address: ransawhite@hs01.kep.tr.

2. Delivery area and carrier

Orders are shipped only to delivery addresses in Türkiye and are delivered by Yurtiçi Kargo. If your address cannot be served, the payment step says so before you confirm your order.

3. Shipping charge

Shipping is free for orders whose cart value is more than 950 TL. Orders whose cart value is 950 TL or less are charged 250 TL for shipping.

The cart value is the total of the product prices including VAT (KDV), after any discounts; the shipping charge is not part of it. The shipping charge is shown separately in the payment summary before you confirm your order and is added to the total you pay. No delivery cost that is not shown in the payment summary is ever charged to you.

4. Preparation and delivery time

Your order is prepared and handed over to Yurtiçi Kargo within 1 business day after it is confirmed. An order is confirmed when the payment is approved (card payment) or when we accept the order (cash on delivery). This definition only sets the preparation time; the statutory thirty-day delivery period below runs from our receiving your order.

The estimated delivery time is 1–3 business days from the day the parcel is actually handed over to Yurtiçi Kargo; it does not run from the payment or the order date. It is an estimate, not a firm commitment: carrier workload, weather, public holidays or the area of the address can delay delivery.

In this policy, business days are days other than Saturdays, Sundays and public holidays.

In any event the product is delivered within thirty days of our receiving your order (Law No. 6502 Art. 48/3; Distance Contracts Regulation Art. 16/1). If it is not, you may terminate the contract; all payments collected, including delivery costs, are then refunded with statutory interest within fourteen days of our receiving your notice of termination (Regulation Art. 16/2–3).

If performing the order becomes impossible, we tell you in writing or on a durable medium within three days of learning it and refund all payments within fourteen days of that notice. A product being out of stock does not count as impossibility (Regulation Art. 16/4).

5. Receiving the parcel and transport damage

The Company is responsible for loss and damage until the product is delivered to you or to a person other than the carrier whom you designate (Regulation Art. 17/1).

If the outer packaging is crushed, torn, wet or leaking when you receive it, we recommend that you ask the Yurtiçi Kargo courier to draw up a damage report and that you tell us. The absence of a report does not remove your statutory rights.

6. Payment methods

No orders are taken on the site at present and no payment method is active. The methods planned for when online ordering opens are:

Payment by credit or debit card, processed by iyzico. It is not offered until iyzico’s merchant approval, live set-up and payment tests are complete. The Company does not store your card details.

Cash on delivery (Kapıda Nakit Ödeme): paid in cash only to the Yurtiçi Kargo courier on delivery; card payment at the door is not accepted. It is not offered until the contract terms, collection and settlement with Yurtiçi Kargo are confirmed. If an extra fee applies to this method, it is shown separately before you confirm your order and is not collected without your explicit consent (Regulation Art. 5/1-d, Art. 19/1).

Payment by bank transfer (havale/EFT) is not accepted. The payment step shows which methods can be used for an order and why a method cannot.

7. Cancellation before delivery

You may ask to cancel your order before it is handed over to Yurtiçi Kargo: from the order page in your account if you are a member; with your order number and verified e-mail address if you ordered as a guest; or by writing to info@ransawhite.com.

You may also exercise your right of withdrawal before the product is delivered (Regulation Art. 9/2). All payments collected are then refunded within fourteen days of our receiving your notice (Regulation Art. 12/2). For cash-on-delivery orders nothing has been paid before delivery, so there is nothing to refund.

8. Right of withdrawal

You may withdraw from the contract within fourteen days of receiving the product, without giving any reason and without paying any penalty (Law No. 6502 Art. 48/4; Regulation Art. 9). The period starts on the day you, or a third person you designate, receive the product; where one order arrives in several parcels, on the day the last product is received. Handing the product to the carrier does not count as delivery to you.

It is enough that your notice of withdrawal is sent to us within this period in writing or on a durable medium such as e-mail (Regulation Art. 11/1). You may use the model withdrawal form below or any other clear statement of your decision to withdraw (Regulation Art. 11/2).

How to notify us: the return request on the order page in your account if you are a member; your order number and verified e-mail address if you are a guest; and in every case an e-mail to info@ransawhite.com or a written notice to RANSA WHITE DEMİR TİCARET İTHALAT İHRACAT LİMİTED ŞİRKETİ, Rüstem Paşa Mahallesi, Dere Sokak, No: 6, İç Kapı No: 4, Merkez / Yalova / Türkiye. If you notify us through the form on the site, we confirm receipt without delay.

If you contact us by telephone, we record your request and help you send your notice in writing or on a durable medium (for example by e-mail). For guest orders, e-mail verification only protects your order details online; exercising your right of withdrawal does not depend on it.

9. Sending the product back

You must send the product back to the return address below within fourteen days of sending your notice of withdrawal (Regulation Art. 13/1).

Return address: RANSA WHITE DEMİR TİCARET İTHALAT İHRACAT LİMİTED ŞİRKETİ, Rüstem Paşa Mahallesi, Dere Sokak, No: 6, İç Kapı No: 4, Merkez / Yalova / Türkiye.

The carrier we designate for returns is Yurtiçi Kargo. How to send the return is told to you in writing after your return request; if you send the product with Yurtiçi Kargo in line with those details, no return cost is charged to you. If Yurtiçi Kargo has no branch where you are, we arrange for the product to be collected from you at no extra cost (Regulation Art. 12/5).

Please pack the product, where possible with its original box and any other parts you received, so that it is not damaged in transit, and state your order number. You are not liable for changes or deterioration caused by using the product during the withdrawal period in line with its operation, technical features and instructions for use (Regulation Art. 13/2).

10. Refund

When you withdraw, all payments collected, including the costs of delivering the product to you, are refunded within fourteen days of the product being handed to the carrier we designate for returns (Yurtiçi Kargo). If you send it with another carrier, the period starts when the product reaches us (Regulation Art. 12/1).

The refund is made in a way suited to the payment instrument you used, at once and without any cost or obligation for you (Regulation Art. 12/4). For card payments, the amount is added to your card limit in one go once it reaches your card issuer.

For products paid for in cash on delivery, the amount is refunded at once and at no cost to you, to a bank account in your name that you give us in writing. If you cannot give us a bank account in your name, contact us to agree another refund route at no cost.

If you withdraw from only part of an order, the price of the products you return is refunded; even if the products you keep fall below 950 TL, no shipping charge is asked of you afterwards and none is deducted from the refund. When you withdraw from all products delivered in the order, the original delivery charge is refunded too; on a partial withdrawal, the original delivery charge is reviewed separately and the outcome is told to you in writing within the statutory refund period.

11. Products excluded from withdrawal (hygiene exception)

The right of withdrawal does not apply to goods whose protective elements such as packaging, tape, seal or wrapping were opened after delivery and whose return is unsuitable for health and hygiene reasons (Regulation Art. 15/1-ç).

For perfume, shampoo, cosmetics and personal-care products, the protective element is the cellophane wrapping, hygiene tape, seal or protective packaging around the product’s box or bottle. The product page states whether a product has such a protective element. The right of withdrawal is excluded only where that protective element was opened after delivery and returning the product is therefore unsuitable for health and hygiene reasons; each product is assessed by its own protective element.

Opening the shipping carton (the outer parcel) is not opening the protective element. Your right of withdrawal continues for products whose cellophane, tape or seal is unopened.

This exception concerns the right of withdrawal only. It never removes your statutory rights for products that are defective, damaged, incomplete, wrong or otherwise not in conformity with the contract.

12. Defective, damaged, incomplete or wrong products

If the product you received is defective, damaged, incomplete, wrong or otherwise not in conformity with the contract, under Articles 8–12 of Law No. 6502 you may choose one of these rights: rescind the contract by stating that you are ready to return the product; a price reduction in proportion to the defect; free repair, unless it requires excessive cost; or, where possible, replacement with a defect-free equivalent (Law Art. 11/1). Where the conditions are met, you may also claim compensation under the Turkish Code of Obligations (Law Art. 11/6).

You do not have to state your chosen right when you apply; if you do not, we contact you to learn your choice. The date of your claim is the date your first application reaches us.

All costs arising from the right you choose, including return and remedy costs, are borne by the Company (Law Art. 11/6). Repair or replacement is completed within thirty business days at most (Law Art. 11/4). Defects that appear within six months of delivery are presumed to have existed at delivery (Law Art. 10/1). Claims for defects are subject to a two-year limitation period from the date of delivery (Law Art. 12/1).

If, because of a defect, you rescind the contract for all products in the order, everything you paid is refunded, the product price and the original delivery charge included. If you rescind it for only part of the order, the price of the products you return is refunded; the original delivery charge is reviewed separately and the outcome is told to you in writing within the statutory refund period. No shipping charge is asked of you afterwards in that case either.

To help us assess your claim, please send your order number, a description of the problem, photographs of the whole product and of the damaged area, of the outer packaging and of the product label (including the batch number). Not being able to send photographs does not remove your statutory rights.

We may examine your claim against order records, the packaging, carrier records and product batch information, and if needed ask you to send the product at our cost. We assess the claim on the documents and the law and, if we do not accept it, tell you our reasons in writing. Our assessment does not limit your statutory rights; if you disagree, you may apply to a consumer arbitration board or a consumer court.

Damage documented as resulting from use contrary to the instructions after delivery is assessed under the applicable legislation.

13. Broken or leaking bottles

Most perfumes contain alcohol and are flammable. If a bottle arrives broken or leaking, do not touch the glass with bare hands; keep the product away from heat, open flame, children and pets; ventilate the room; wipe up spilled liquid avoiding contact with skin and eyes.

If you can, photograph the product and the packaging, and contact us at info@ransawhite.com or +90 506 892 78 79. Please do not hand a broken or leaking product to a carrier without asking us first; we will guide you on a safe shipment or arrange collection. This guidance does not affect your statutory rights or time limits.

14. Record of requests

The status of your return, withdrawal and defect requests, the documents you provide, the outcome of our review and our correspondence with you are recorded. Members can follow a request from their account; guests with their order number and verified e-mail address.

15. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: RANSA WHITE DEMİR TİCARET İTHALAT İHRACAT LİMİTED ŞİRKETİ, Rüstem Paşa Mahallesi, Dere Sokak, No: 6, İç Kapı No: 4, Merkez / Yalova / Türkiye, e-mail: info@ransawhite.com

I hereby give notice that I withdraw from my contract of sale of the following goods.

Order date or delivery date:

Goods subject to withdrawal:

Price of the goods subject to withdrawal:

Name and surname of the consumer:

Address of the consumer:

Signature of the consumer: (only if this form is sent on paper)

Date:

16. Complaints and disputes

For requests and complaints, contact us at info@ransawhite.com or +90 506 892 78 79.

Within the monetary limits announced each year by the Ministry of Trade, disputes may be brought before the consumer arbitration board where you live or where the consumer transaction took place; disputes above those limits may be brought before the consumer court, after the mandatory application to a mediator under Article 73/A of Law No. 6502 (Law Arts. 68, 73, 73/A; Regulation Art. 5/1-k).

17. Effective date

This policy is version TR-1.0; its publication date is shown at the top of the page. It applies to orders placed once online ordering opens. Changes are published on this page with a new version number and date; each order is governed by the version in force when it was placed.